If your order arrives in damaged condition, please follow these steps:
- If the package is obviously damaged, please refuse delivery
- If damage is discovered after opening the package, take a digital photo of your damaged product and the shipping container it arrived in.
- Email our customer service (customerservice@blackartcloseouts.com) to inform us of the damage and to request a replacement or refund. Please attach a copy of your digital photo. As this is a closeout operation, we have limited supplies of each item, and may not be able to replace the item. In that case, you will have the option of a refund or a credit towards purchase of another item.
- Please do not discard the package, we will arrange for pick up.
If you are dissatisfied with your order:
- You can return it (at your expense) within 7 days for a refund.
- Please notify customer service of your intention to return a shipment before doing so.
- Ship your item back to us in its original packaging. We strongly encourage you to return the item via a trackable method and that you purchase insurance to cover potential damage in shipping. Refund will be given for items returned in same condition as shipped.
- We will typically issue your refund within 72 hours of receiving the package. A restocking fee (equivalent to 15% of your order) will be charged and shipping fees will not be refunded.
- Please handle items with care to ensure that you return them in an undamaged and saleable condition
PAYMENT METHODS
We accept payments by MasterCard, Visa, American Express and PayPal. Your credit card statement will show the name of our parent company- Crawford Billings Associates, Inc.
You can place your order online or if you wish by calling 212-473-6904. If our representatives are not available they will return your call within 24 hours.
PRIVACY AND COMMUNICATIONS POLICY
Blackartcloseouts will not sell or transfer your credit information or E-mail address to any other party.
By using this website you consent to receive communications from us by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you by e-mail satisfy any legal requirement that such communications be in writing.